Rules for purchasing goods
1. GENERAL PROVISIONS
1.1. The purpose of these purchase rules, together with the documents and other information specified therein, is to provide MB Rekonta e-shop www.metalman.lt information on the conditions of purchase of goods and services sold to buyers and other persons.
1.2. Terms used in these MB “Rekonta” rules, which are indicated in lower and upper case, indicated in the singular or plural form, have the following meanings in these rules:
1.2.1. Seller – MB Rekonta, code of the legal entity registered in the Republic of Lithuania 304756998, registered office address Akmenė district. Akmenė Stadiono str. 17-12, LT-85375 address for correspondence Žemynos str. 8-93, Vilnius, Vilnius city district, LT-06130
1.2.2. METALMAN.LT – online store located at www.metalman.lt .
1.2.3. Buyer – an active natural or legal person who buys goods in the e-shop METALMAN.LT.
1.2.4. Rules – these rules of purchase of goods in the e-shop METALMAN.LT together with specific references to METALMAN.LT information sections, which are an integral part of the Rules.
1.2.5. Party – the Buyer or the Seller individually and collectively may be referred to as the Parties.
1.2.6. The personal environment of the Buyer is a place for storing the personal data of the Buyer registered in the e-shop METALMAN.LT and the history of the placed orders and submitting orders.
1.2.7. Goods – goods and services offered in the e-shop METALMAN.LT or purchased by the Buyer.
1.2.8. Agreement – an agreement concluded between the Buyer and the Seller regarding the purchase of the Goods.
1.3. These Rules are binding when concluding Agreements between the Seller and the Buyer on the purchase of the Goods. The Buyer, before deciding to place an order for the Goods in the e-shop METALMAN.LT, must carefully read these Rules and all references to METALMAN.LT information sections provided therein. The Buyer is responsible for not getting acquainted with the Rules.
1.5. The Seller has the right to change the Rules. Before each order, the Buyer is advised to review the Rules to ensure that he understands all the terms of the Agreement and agrees with all the terms. The Buyer will be informed about the update of the Rules in the Personal environment of the Buyer or METALMAN.LT when purchasing the Goods for the first time after the publication of the new Rules.
2. ORDERING GOODS, CONCLUSION OF A CONTRACT
2.1. The buyer can order goods in the METALMAN.LT e-shop by creating his / her Personal buyer environment in the e-shop and logging in to his / her Personal buyer environment.
2.2. The photos of the Goods presented in the e-shop METALMAN.LT are of informational – illustrative nature. The actual appearance of the goods may differ due to the screen resolution or color distortion of the Buyer’s device used to place the order. The Seller seeks to provide the most realistic illustrations of the Product, but the Buyer understands that the Product may differ in reality. The packaging of the product may also differ from that shown in METALMAN.LT.
2.3. Items available in the online store are available. In the event that the Seller is no longer able to provide the Buyer with the ordered goods, the Buyer shall be immediately notified by e-mail or other means specified by the Buyer and the execution of the Buyer’s order shall be terminated. The Buyer expressly confirms that he understands that the order of the Goods may be canceled and the money for the order of the Goods returned to the Buyer if the Seller is unable to deliver the Goods to the Buyer due to obstacles beyond the Seller’s control.
2.4. The goods can be ordered by:
2.4.1. able-bodied natural persons who have reached the age of 18 (eighteen);
2.4.2. natural persons from 14 (fourteen) to 18 (eighteen) years of age with the consent of parents or guardians (except emancipated persons);
2.4.3. legal entities.
2.5. By agreeing to the Rules, the Buyer confirms that he can shop in the e-shop METALMAN.LT.
2.6. The Buyer fills in all the required fields for placing an order for the Goods and carefully checks all the specified information required for placing an order for the Goods.
2.7. The moment of concluding the Agreement is considered when the Buyer, having selected the Product (and / or additional service) forms a shopping cart, completes all the steps of placing an order for the Product, selects the payment method for the Product order and clicks the “Order” link. After the Buyer submits the Product order, an e-mail is sent with a confirmation of receipt of the Product order.
2.8. The Buyer’s Order of the Product means that the order is started and the possibility of delivery of the Product is checked. After checking the possibility of delivery and preparing the order, the Seller confirms the order by sending an e-mail about the order confirmation and sending the Goods to the address specified by the Buyer or collection at the place of production.
2.9. All Buyer’s orders are stored in the Buyer’s Personal Buyer environment.
2.10. Invoice – the invoice for the Product is sent by e-mail specified by the Buyer. Invoice – an invoice issued on the date of delivery of the Goods to the courier or at the place of collection of the Goods.
2.11. If the Seller is not able to fulfill the Order of the Product (due to lack of balance of the Product, refusal of the Supplier to deliver the Product or possible error of the Product price in the e-shop METALMAN.LT, the Seller immediately informs the Buyer by phone or e-mail that the order cannot be fulfilled. In this case, the Seller shall immediately, but not longer than within 5 working days, return to the Buyer the money paid for the Product.
3. PAYMENT PROCEDURE AND TERMS
3.1. The price of the product is indicated in the e-shop METALMAN.LT next to the Product description. The prices of the Goods are indicated with the amount of VAT valid at the moment of ordering the Goods. The price of the product does not include delivery costs. Terms of delivery are specified in the METALMAN.LT section, Delivery and warranty “.
3.2. The price of the Product may not be changed after the confirmation of the Order of the Product, unless despite the Seller’s reasonable and maximum efforts to ensure the correctness of prices at the time of ordering the Product, the price of the Product changed due to technical errors provable). Taking into account these circumstances and the fact that the e-shop METALMAN.LT offers a large supply of goods, some of the prices of the offered goods may be indicated incorrectly. In this case, the Seller shall inform the Buyer in writing before confirming the order of the Product and offer the Buyer to order the Product at the correct price or cancel the order of the Product. If the Buyer does not agree to purchase the Product at a new price, the Buyer may cancel the order by informing the Seller within 3 (three) business days. The product order is not executed until the Buyer’s response is received. Upon cancellation of the Order of the Goods, all amounts paid by the Buyer shall be refunded to the Buyer immediately, but not later than within 5 working days.
3.3. The product order can be paid for:
3.3.1. electronic banking;
3.3.2. payment order;
3.3.3. cash on delivery;
3.3.4. using the consumer credit service provided by leasing companies (not all goods).
3.4. There are no additional fees for electronic banking. When paying via electronic banking, the bank may additionally charge a fee equal to the transaction fee within the bank.
3.5. There are no additional charges for paying by bank transfer. When paying by bank transfer, the bank may additionally charge a fee equal to the transaction fee within the bank or to another bank, depending on which bank the Buyer uses.
3.6. When paying in cash at the time of delivery, the METALMAN.LT fee for cash withdrawal is applied.
3.7. The term for delivery of the goods begins to count when the Seller confirms the possibility of fulfilling the order and begins its execution, and after:
3.7.1. The Seller receives payment for the Product;
3.7.2. The seller receives confirmation of the granting of financing;
3.7.3. the order of the Goods is confirmed when the Buyer chooses the payment method – in cash.
3.8. You can pay using the main electronic banking services of such countries as Lithuania, Latvia, Estonia, Finland (SEB, Swedbank, Luminor, Nordea, Danske, LHV, etc.), Mastercard, VISA bank cards, leasing services (SB Lizingas, Moki Lizingas , Moki3, Finora, etc.). Payments are available in euros. Payments are processed using MakeCommerce.lt payment platform.
4. DELIVERY OF GOODS
4.1. The goods can be delivered to the Buyer in one of the following ways:
4.1.1. delivery via courier service;
4.1.2. delivery to post offices;
4.1.3. collection at METALMAN.LT production address, see Contacts ;
4.2. If you choose to deliver the shipment via courier service:
4.2.1. the consignment is delivered to the staircase of an apartment building or to the door of an individual house. Unloading and delivery services are not included in the delivery price.
4.2.2. The buyer undertakes to indicate the exact place of delivery. The Goods are accepted by the person who submitted the order for the Goods, who has submitted an identity document. If the Order of the Product is formed in the name of the Buyer, but the Buyer does not have the opportunity to accept the Product, the Order of the Product must specify the person authorized by the Buyer to accept the Product. If the Product is delivered to the address specified by the Buyer, but the Buyer does not have the opportunity to accept the Product himself, the Buyer has no right to make claims to the Seller regarding the delivery of the Product to an unauthorized person.
4.2.3. If the method of payment for the Product “in cash” is chosen at the same time, it is necessary to have the exact amount of the Order of the Product at the moment of delivery of the Product. If the Buyer does not have the exact amount, the courier has the right to refuse to deliver the Goods. Re-delivery of the Goods is charged at the same amount as the original delivery.
4.3. After selecting the parcel delivery to OMNIVA post offices:
4.3.1. maximum weight of a parcel sent by OMNIVA post machines up to 30 kg, maximum dimensions – 39 x 38 x 64 cm;
4.3.2. the pick-up service is not provided;
4.3.3. shipments in OMNIVA post machines must be picked up within 5 working days after informing the Seller by e-mail that the Product is ready for collection;
4.3.4. relevant information is provided in the Delivery and warranty ”
4.4. After choosing to pick up the shipment at the METALMAN.LT production address:
4.4.1. The Goods must be picked up within 3 working days after the Seller informs the Buyer by e-mail that the Goods are ready for collection;
4.4.2. The Goods are taken back by the person who submitted the order for the Goods, or by the person specified (authorized) by the person who submitted the Order for the Goods, who submitted the identity document.
4.4.3. Before picking up the Goods, it is necessary to call and agree on the exact time of arrival.
4.5. Terms of delivery of the Goods are indicated in the descriptions of the Goods as well as in the window of the Order of the Goods “Order conditions”. Usually goods are delivered in METALMAN.LT section ,, Delivery and warranty “Within the time limits specified. The terms specified by the seller are preliminary. The Seller cannot guarantee that the Goods will be delivered on time in all cases without exception. In exceptional cases, the order term may be extended by an additional 1-14 working days, but the employee responsible for such an exception shall inform METALMAN.LT by phone or e-mail. by mail. Preliminary delivery term of the Goods, among other things, does not apply in cases when the Seller does not have the Goods in stock and immediately informs the Buyer about the shortage of the ordered Goods. By agreeing to these Rules, the Buyer expressly states and agrees that in exceptional cases the delivery of the Goods may be delayed. The Seller undertakes to agree with the Buyer on other delivery terms.
4.6. The goods are delivered throughout the territory of the Republic of Lithuania, including the Curonian Spit.
4.7. If you order more than one Product, the Products may be delivered at different times. There is no additional delivery charge in these cases.
4.8. If the Goods cannot be delivered to the Buyer or the Buyer does not collect the goods within the set deadline and the Buyer has paid for the Goods in advance, the Seller shall contact the Buyer and agree on other delivery terms. If other conditions of delivery cannot be agreed with the Buyer (or the Buyer still does not take back or accept the Goods), the Order of the Goods is canceled and the Buyer is refunded the goods paid for the Goods, except for losses incurred by the Seller
4.9. At the moment of delivery of the Goods, the Buyer together with the Seller or its authorized representative (representative of the courier transport company) must check the condition of the package and the Goods and sign the Goods acceptance-transfer deed or other Goods transfer document. If the packaging of the consignment is damaged, the quantity (range) of the goods does not correspond (s), the Buyer or the Buyer’s representative must not accept the consignment. In this case, the representative of the transport company, together with the Buyer or the Buyer’s representative, fills in a special consignment inspection report, in which he / she indicates the violations found. At the latest, a claim for incorrect assembly of the Product, damage or other discrepancies shall be submitted within 24 hours. from the hour of receipt of the parcel (from the moment when the receipt of the parcel is confirmed by the signature of the courier). If the Buyer fails to do so, the Seller shall be released from liability for damage to the Goods and the Goods shall be deemed to have been delivered in undamaged packaging. After the Buyer signs the consignment acceptance-transfer deed or other consignment transfer document, it is considered that the Goods have been delivered in proper condition, the packaging is not damaged, there are no discrepancies in the delivery of the Goods.
5. GOODS QUALITY AND WARRANTY
5.1. The Seller guarantees the quality of the Goods (quality guarantee according to the applicable laws of the Republic of Lithuania). The Product complies with the Product Purchase and Sale Agreement if:
5.1.1. The Product corresponds to the Product description provided by the Seller;
5.1.2. The Product meets the usual quality requirements applicable to the same type of Goods;
5.1.3. The product has those features that the Buyer could reasonably have expected, i. y. which are necessary for the Goods to be used for the usual or special purpose;
5.1.4. the quantity, size or weight of the Goods sold complies with the terms of the Agreement.
5.2. The Seller is not responsible if the actual size, shape, color of the Product does not correspond to the image of the Product used by METALMAN.LT due to the technical display features of the hardware used by the Buyer to display the Product at the time of ordering. The Buyer must be guided not only by the image of the Product but also by getting acquainted with the description of the Product in detail.
5.3. Some Goods sold by the Seller are covered by the manufacturer’s warranty. Information about it and the applicable conditions are provided in the manufacturer’s warranty attached to the Goods. The quality guarantee provided by the Seller does not limit or limit the Buyer’s rights related to low-quality goods.
5.4. Defects in the Goods are eliminated, low-quality Goods are replaced and returned in accordance with the requirements of the legal acts of the Republic of Lithuania and these Rules.
5.5. If the sold Product does not meet the quality requirements, the Buyer has the right to demand:
5.5.1. to replace the Goods of the wrong quality with the Goods of the wrong quality, except in cases when the defects of the Goods are minor or they are caused by the fault of the Buyer;
5.5.2. to reduce the purchase price of the Product;
5.5.3. that the Seller eliminates the defects of the Goods within a reasonable period of time free of charge or reimburses the costs of the Buyer to correct them, if the defects can be eliminated;
5.5.4. return the price paid and withdraw from the Agreement when the breach of the Product is material.
5.6. The Buyer may express his choice regarding the exercise of the rights related to the purchase of Goods of poor quality only by returning the Goods to the Seller together.
5.7. The Buyer may not terminate the Contract if the defect in the Product is insignificant.
5.8. If the Buyer has purchased the Product of incorrect quality (the Product is defective, does not work, etc.), the warranty repair of the Product is performed free of charge.
5.9. Warranty repairs are performed by authorized service centers. When submitting the Product for warranty repair, it is sufficient to have a purchase document or a completed warranty card (if it is required for a specific product). Information about warranty service is provided in the METALMAN.LT section, Delivery and warranty “.
5.10. If there are any issues of product quality inadequacy, the Buyer may contact the responsible persons of METALMAN.LT by e-mail. by mail: [email protected] , or by phone 8 694 99558.
5.11. The Buyer may exercise the right to return goods of incorrect quality within the quality guarantee period specified in the document of purchase of the Goods.
5.12. Money for goods of incorrect quality shall be returned to the Buyer within 14 (fourteen) days from the submission of the request for refund and return of the Product to the Seller. If the Product is not returned to the Seller, the term of 14 (fourteen) days is calculated from the day of the actual return of the Product to the Seller. By agreeing to the Rules, the Buyer agrees to the money being returned to the bank account, unless the Buyer and the Seller agree otherwise.
5.13. Money will not be refunded for Goods that have been intentionally or negligently damaged or misused in a manner not intended or in accordance with the rules of use.
5.14. Improper quality of specific Goods may be specified in the warranty cards provided with them.
5.15. If the Buyer has not been delivered the Goods ordered by the Buyer, the Buyer must immediately, without later than within 2 working days, inform the Seller by e-mail. [email protected] or call 8 694 99558. The Seller immediately takes the goods at his own expense and replaces them with the goods ordered by the Buyer. If the Seller no longer has the ordered Goods, the Seller returns the money to the Buyer no later than within 14 (fourteen) days.
6. WITHDRAWAL OF THE CONTRACT
6.1. The Buyer has the right, without giving a reason, to withdraw from the Agreement within 14 (fourteen) days from the conclusion of the Agreement, notifying the Seller in writing and return the Goods of appropriate quality.
6.2. Possible return of the Goods of appropriate quality means that the Buyer, having changed his mind or decided to withdraw the Goods for other reasons within the said 14 days, has the right to inform the Seller, withdraw from the Agreement and recover the money paid, in the following order:
6.2.1. The Buyer has the right to withdraw from the sales contract by notifying the Seller in writing and returning the goods at his own expense within 14 calendar days from the date of delivery of the Goods (the Buyer confirms the acceptance of the shipment by signing the courier);
6.2.2. The Buyer shall not have the right to exercise the specified right to withdraw from the contract if the Buyer has entered into one of the contracts listed in Paragraph 2 of Article 6.22810 of the Civil Code of the Republic of Lithuania.
6.2.3. If the Buyer exercises the right to withdraw from the contract when the item is paid in full or in part under a consumer credit agreement concluded for that purpose between the Seller and the Buyer or the Seller and a third party, that consumer credit agreement must be terminated without any additional obligations to the Buyer.
6.3. The Buyer expresses its wish to withdraw from the Contract in writing by sending a notice to the Seller by e-mail [email protected] . The seller shall immediately acknowledge receipt of the notification. The request for a refund includes detailed order information: order number, date, item, price, delivery date, invoice for a refund. In case the money is returned to the account of a person other than the buyer, a power of attorney issued by the Buyer must be submitted. to accept a refund from a third party.
6.4. If the goods are not returned directly to the specified office, the Buyer must choose to return the goods through a courier service, ensuring the return of the Goods to the Seller. The Seller warns that the bus parcel service or Lithuanian Post does not deliver parcels to the final addressee (Seller), therefore the Product must be delivered either through a courier service or by delivering the Product directly to the Production address, see Contacts .
6.5. When canceling the contract and returning quality Goods, the Buyer must comply with the following conditions:
6.5.1. returned The product must be properly packed;
6.5.2. The Product must be unused and undamaged by the Buyer;
6.5.3. The product must not have lost its commercial appearance (undamaged labels, peeled protective films, etc.);
6.5.4. the returned Product must be in the same configuration as received by the Buyer;
6.5.5. when returning the Product, it is necessary to present its purchase document, warranty card (if it has been issued);
6.6. If the Buyer withdraws from the Agreement, all money paid for the Goods, including delivery costs, shall be refunded. If only part of the Goods is returned, delivery costs shall be reimbursed only if the remaining Goods of the same Order of Goods, when purchased only, are subject to a lower rate than the rate applied together with the returned Goods and only to the extent of the difference between the said rates. .
6.7. The Seller has the right to deduct the amount of the additional discount granted from the amount returned to the Buyer, if the Buyer takes advantage of the additional offer discount and later canceled the order (returned) at least one quality Product from the offer to which the discount was applied.
7. REPLACEMENT OF GOODS OF THE RIGHT QUALITY
7.1. The Buyer may, within 14 (fourteen) days from the date of acceptance of the Product, replace the purchased Product with an analogous Product of other dimensions, shape, color, model or completeness. If the exchange of the Goods results in a price difference, the Buyer must pay the Seller the price difference. The Buyer expresses the wish to change the Product in writing by sending a notice to the Seller by e-mail [email protected] .
7.2. The Buyer may exercise his right to change the unreliable Product (due to its shape, size, color, model or completeness) on the basis of the Government of the Republic of Lithuania Resolution No. 697 (wording of Resolution No. 738 of 22 July 2014) approved by the “Retail Trade Rules” (hereinafter – the Retail Trade Rules).
8. RIGHTS AND OBLIGATIONS OF THE BUYER AND SELLER
8.1.1. has the right to shop on METALMAN.LT in accordance with these Rules and the laws of the Republic of Lithuania.
8.1.2. has the right to enter into the Agreement or to refuse, change or return the quality Product in accordance with the procedure established by these Rules and legal acts of the Republic of Lithuania;
8.1.3. has the right to protection of violated rights after purchasing a defective Product;
8.1.4. undertakes to indicate in the Personal environment of the Buyer and (or) when submitting the order of the Product only the correct and complete data necessary for the order of the Product, if they change, to update the data immediately;
8.1.5. undertakes to use the services provided by METALMAN.LT fairly and correctly and to manage its Personal environment of the buyer. The Seller has the right to restrict the Buyer’s right to use the Buyer’s Personal Environment without prior notice if it finds unfair or illegal actions by the Buyer;
8.1.6. must pay the Seller for the purchased Goods and services;
8.1.7. must comply with the requirements of these Rules and legal acts of the Republic of Lithuania.
8.2.1. has the right to change these Rules, e-shop functions, e-shop METALMAN.LT goods offer, scope, nature. If the Buyer does not agree with the Seller’s changes, the Seller has the right to cancel the order;
8.2.2. has the right to cancel the order if the Buyer, having chosen the payment method via electronic banking or by bank transfer, does not pay for the Goods within 2 working days;
8.2.3. has other rights provided for in these Rules, other local acts adopted by the Seller and legal acts of the Republic of Lithuania;
8.2.4. undertakes to make efforts to execute the Buyer’s order in a timely and proper manner;
8.2.5. undertakes to provide all necessary information;
8.2.7. undertakes to inform the Buyer in advance offer To the Buyer another Product, if it is not possible to provide the Buyer with the Goods ordered by him. If the Buyer refuses to accept another Product, the characteristics of which are as similar as possible to the ordered one, the Seller undertakes to return the money paid by the Buyer within 5 working days and cancel the order.
9.1. The Buyer is responsible for all his actions performed using the electronic store METALMAN.LT, including the responsibility for his personal and login data to the Buyer’s Personal Environment, their storage and / or transfer to third parties. The Buyer assumes responsibility for the use of the Buyer’s Personal environment by third parties. If third parties access the Buyer’s Personal environment of the Buyer, the Seller shall treat such person as the Buyer.
9.3. The parties are responsible for the Agreement concluded in the e-shop METALMAN.LT in accordance with the procedure established by the legal acts of the Republic of Lithuania.
9.4. The Seller sells the Goods in the e-shop METALMAN.LT only for the Buyer’s household or personal use. Buyer agrees not to use the Goods for commercial, business, service or resale purposes and Seller will not be liable for any loss of business, business loss, disruption or loss of business opportunity by Buyer.
9.5. The Seller is not responsible for the information provided by other persons on the websites, even if the Seller’s e-shop contains links to other people’s websites.
10. I INFORMATION
10.1. The notifications referred to in these rules shall be made in writing and shall include the sending of e-mails. The Seller shall send all notices to the Buyer by e-mail or sms indicated in the Buyer’s Personal Environment of the Buyer or specified at the time of placing the order.
10.2. The Buyer sends all notifications to the Seller by phone: +370 694 99558 or E-mail by mail: [email protected] .
11. FORCE MAJEURE
11.1. The Seller shall not be liable for non-performance or late performance of the Agreement or any obligations under the Agreement, if such non-performance or delay is due to events beyond the control of the Seller (force majeure).
11.2. An event beyond the control of the Seller means any action or event beyond the reasonable control of the Seller (force majeure).
11.3. In the event of an event beyond the control of the Seller that affects the proper performance of the Seller’s obligations under the Agreement:
11.3.1. The Seller will immediately inform the Buyer; and
11.3.2. The performance of the Seller’s obligations arising from the Agreement will be suspended and the term of performance of the obligations will be extended for the duration of events beyond the control of the Seller. If events beyond the control of the Seller affect the delivery of the Goods to the Buyer, the Seller will agree on a new delivery date after the end of the events beyond the control of the Seller.
12. OTHER PROVISIONS
12.1. These Rules may be changed unilaterally by the Seller. The Seller informs the Buyer about the change of the Rules in the Buyer’s Personal environment. If after the amendment of the Rules the Buyer continues to use the electronic store METALMAN.LT, it is considered that the Buyer agrees with the updated Rules.
12.2. These Rules apply to any Agreement concluded between the Buyer and the Seller.
12.3. The Buyer has the right to make a claim to the Seller regarding the purchased Goods and (or) services in accordance with the procedure established by the legal acts of the Republic of Lithuania.
12.4. In case the Buyer does not agree with the answer prepared by the Seller to the Buyer’s written claim, the Buyer (natural person, consumer) may submit its request / complaint regarding the goods purchased from METALMAN.LT to the State Consumer Rights Protection Service (Vilniaus str. 25, 01402 Vilnius, e-mail [email protected], phone 85 262 67 51, fax. (85) 279 1466, on the website www.vvtat.lt (also for territorial subdivisions of the State Consumer Rights Protection Service in counties) – whether to fill in the application form on the EGS platform https://ec.europa.eu/odr/ .
12.5. The Law of the Republic of Lithuania shall apply to these Rules