Delivery and warranty rules

Delivery of goods

Upon receipt of payment, the order will be shipped within 20 working days or within the deadline specified in the product description. If it is not possible to send the goods, the customer is immediately informed. The goods will be delivered to you by the parcel service in Lithuania and some foreign countries.

If you have not received the ordered goods or an explanation of the delay after the specified deadline, please contact us by e-mail: info@metalman.lt or by phone +37069499558

Important: When registering, please specify or correct your address and telephone number before ordering the goods. It is especially important – the exact postal code (LT-XXXXX), find it on the website of Lietuvos paštas https://post.lt/pasto-kodu-ir-adresu-paieska . When registering, please indicate personal data accurately and neatly – from capital letters, with Lithuanian characters, punctuation marks in the required places, correct abbreviations – g. / district etc

E.g.

Name Surname

Zinomoji str. 4-12, Blade

Kedainiai district, LT-45608

Tel. no .: 86000000

In case of inaccuracies in the address provided by you, we cannot take responsibility for lost shipments.

PS We can also deliver goods to other European countries (England, Ireland, Latvia, Estonia, Poland, Norway, Sweden, etc.), but before placing such an order you must coordinate this (delivery, payment) with e-mail. sales managers individually info@metalman.lt or by phone +37069499558.

Product warranty

All goods have a 2-year warranty. Or if otherwise specified in the product description.

If during the warranty period your product has a manufacturing defect or the product has become unusable, then we will fix the product. free of charge or we will replace it with a new one – all you need to do is submit a purchase document. You receive the purchase document (cashier’s check, invoice or leasing agreement) together with the purchased product or e-mail. by mail when we receive your payment for the purchased item.

The warranty does not apply to:

  • goods if they have not been collected in accordance with the assembly instructions;
  • goods if the operating conditions are violated;
  • signs of dismantling of goods that have mechanical damage;
  • goods which have not been used for their intended purpose;
  • goods whose defects have been caused by the fault of the buyer;
  • for goods where the failure is due to environmental factors (storms, rain, etc.), force majeure (fire, flood) or accidental external factors;
  • if the buyer does not submit the purchase document (invoice, check, leasing agreement).

Goods for warranty service are accepted at:

Staciūnai willage, Zarasai district . LT-32208

Tel. no. +37069499558

Please note that:

  • for repaired or replaced goods, the warranty period is calculated from the date of purchase of the original goods;
  • all costs related to the transportation of the goods to and from the warranty service center shall be borne by the Buyer.

Return conditions

Return of quality goods

Return of quality goods is carried out in accordance with the Civil Code of the Republic of Lithuania and the Resolution of the Government of the Republic of Lithuania (22/07/2014) on approval of retail rules and the Retail Rules themselves. the right to withdraw from a distance or off-premises contract within fourteen days, without giving a reason and without incurring costs other than those provided for in Article 6.22811 of this Code, except for the exceptions provided for in paragraph 2 of this Article. If the Consumer enters into a sales contract (hereinafter referred to as the Contract) using only means of communication (distance contract) and as a result is unable to exercise the right to inspect the goods and assess their suitability before concluding the contract, he has the right to withdraw from the sales contract in writing. notifying the Seller thereof within 14 (fourteen) days from the date of delivery of the goods. If the Buyer has acquired several goods under one Contract, he has the right to completely refuse all the goods purchased under one Contract or only some of the goods purchased under one Contract. The specified 14 (fourteen) day deadline for submitting a written request starts from the date of delivery of the goods (s) to the Buyer or its authorized representative and is not extended or in any way related to the transfer or return of goods to the Seller or another person for reasons beyond the Seller’s control.

Purchased quality goods can be returned within 14 days. if:

  • the product is unused and undamaged;
  • the product has not lost its commercial appearance (unpainted paint, unfolded parts, etc.);
  • the returned product is complete;
  • when returning the goods, the document of its acquisition shall be presented.

Quality goods cannot be returned if:

  • goods that have been manufactured according to the individual order of the Buyer or are obviously adapted to it;
  • in other cases, when the purchase and sale agreement cannot be terminated in accordance with the laws of the Republic of Lithuania.

Please return the returned product to the registered office address below:

When returning quality goods, the buyer is responsible for:

  • packaging of goods
  • return of goods by registered shipment to our above address

Returning email the product purchased in the store, we will ask you to submit a free-form written request, indicating the detailed order information: order number, date, product, price, delivery date. The request must specify the invoice for the refund. If at the time of purchase you received an additional discount for the order, and you only return part of the goods purchased in one order, we can deduct the amount of the discount from the refund amount.

When returning quality goods, the Buyer shall bear all transportation costs related to their return.

Return of goods after purchase of defective goods

Return of goods after purchase of defective goods and in other cases in accordance with the Civil Code of the Republic of Lithuania (Article 6.363 (7)) and the Resolution of the Government of the Republic of Lithuania (22/07/2014) on approval of retail rules and Retail rules. is the purchase of a defective product, we undertake to replace the defective product with a suitable product or refund the money paid for the product when the product is of defective quality due to the manufacturer’s fault, ie no damage, damage, unchanged parts, etc. caused by the buyer’s misuse.

Dispute Resolution Services

You can submit a request / complaint regarding the goods or services purchased in our online store to the State Consumer Rights Protection Service (Vilniaus str. 25, 01402 Vilnius, email : tarnyba@vvtat.lt, phone 8 5 262 67 51, fax. (8 5) 279 1466, on the website www.vvtat.lt (also for the territorial subdivisions of the State Consumer Rights Protection Service in counties) – or fill in the application form on the EGS platform https://ec.europa.eu/odr/

Contact us first for all questions related to service work, returns and warranties info@metalman.lt or by phone +37069499558

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